If you are unhappy with your purchase or would like to return your items, please act in accordance with the following Return Policy:
- Returns can only by initiated through our automated RETURNS PORTAL within 14 days of delivery.
- Items must be shipped to the specified address that’s listed in the approved return request within 14 days once the return is approved.
- Items must be unworn, unwashed, and in original packaging.
- Items must be free of stains, makeup, deodorant or wear.
- Bodysuits, swimwear, lingerie and undergarments are non-returnable.
- Items including hats, beanies, accessories worn over face or on top of head are non-returnable.
- Beauty products, cosmetics, and accessories are non-returnable.
- INstyle fashion NYC reserves the right to apply a 30% restocking fee, this includes Final Sale.
- All returns are refunded via store credit in the form of an INstyle fashion NYC E-Gift Card.
- Returns are processed within 5-7 business days after your item(s) are received at specified address below.
- INstyle fashion NYC does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email CustomerCare@INstylefashionNYC.com for assistance).
- Return packages must include the RMA # and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing).
- Return drop-offs are not accepted at our Distribution Center or administration office at 1732 1st Avenue #20722, New York New York, 10128 for any reason. If a return is unable to be accepted due to improper information, once received, it will become the of property of INstyle fashion NYC and cannot be re-shipped back to you. For this reason, please DO NOT ship items back to us that are ineligible for a return.
Additional notes: Depending on the shipping method and carrier you choose; your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, INstyle fashion NYC will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of an INstyle fashion E-Gift Card for use on a future purchase. E-Gift Cards never expire and are redeemable right away!
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com) You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.